Política de reembolso

Shipping and Return Policy

At IOAM®, we strive to provide the best service for our customers. Below, we outline our shipping and return policies in accordance with Spanish and European e-commerce regulations.

Shipping Policy

  • Orders are processed within 1-3 business days after purchase confirmation.

  • Shipping times vary depending on the destination:

    • Spain: 2-5 business days.

    • European Union: 5-10 business days.

    • International: 10-20 business days.

  • Shipping costs are calculated at checkout and depend on the destination and weight of the package.

  • Once the order has been dispatched, customers will receive a tracking number via email.

  • IOAM® is not responsible for delays caused by customs or force majeure events.

Exchange Policy

The maximum period to request an exchange is 15 calendar days from the date of receipt of the product.

Conditions for Exchanges:

  • Exchanges are allowed if the product does not match the size, color, or design selected by the customer or if it has a manufacturing defect.

  • The product must be in unused condition, with its original packaging and tags intact.

  • Exchanges are limited to one per order and shipping costs are the responsibility of the customer.

Exchanges for Defective Products:

  • If a product has a manufacturing defect, it will be reviewed, and if approved, IOAM® will cover the return shipping costs and provide a replacement.

Exchanges for Size or Color:

  • The item must be in perfect condition with original labels and packaging.

  • Clearance or discounted items may only be exchanged subject to availability.

Out-of-Stock Items for Exchange:

  • If the requested size or item is out of stock, a store credit will be issued for the value of the product, which can be used for another purchase.

  • If the new item has a higher price, the customer must pay the difference.

Return Policy

The maximum period to request a return is 2 business days from the date of receipt of the product.

Conditions for Returns:

  • The product must be unused and in perfect condition, including its original packaging and labels.

  • The refund will be processed via bank transfer within 3 business days after the return request is approved.

  • No returns or exchanges are accepted for discounted, clearance, or promotional items.

For any inquiries or to request an exchange or return, please contact us at ioambranks@gmail.com. Our customer service team will assist you as soon as possible.